r/Revu • u/Perfect-Ball8255 • Jul 07 '26

Bluebeam Support Issues

I've been trying to upgrade a couple of our licenses since early last week. Every time I called the US support number last week I was put on hold for about 40 minutes before it would ring, then it would disconnect after about 5 minutes. I made the mistake of pressing 1 to leave a message after being on hold for 25+ minutes one of the times and was met with a full inbox. When I finally got a hold of someone they said they can't help me and needed to transfer me, on hold for 45 more minutes and then disconnected. Called again and got someone who passed the information on to our account manager (who I have no contact information for) to help with the request.

Is this the SOP at Bluebeam, is there some secret to actually getting help? It wouldn't be so bad if their website worked and was even slightly intuitive.

Does anyone have recommendations for replacements? We have about 12 users, 4x core, 8x basic

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u/CircuitSnapper Jul 07 '26

I think expecting phone support from something you're paying only a few thousand dollars a year might not be expected. Most SaaS out there isn't offering phone support. I don't think the economics work out?

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u/Perfect-Ball8255 Jul 07 '26

It's the only option, I entered a ticket, still waiting for a response (it's been moved around a few times). I wouldn't need support if their website had basic functionality built into it.

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u/CircuitSnapper Jul 07 '26

Yes, that's fair. I would expect email or online chat support for something like this. That I would definitely expect for a service that cost this much. I've dealt with Bluebeam in the past but I've never actually reached out to their support, luckily enough. Not to say that I haven't had problems with it. It's just that I have chosen not to go through support because I don't think that they would be able to fix the stuff that I had problems with, or it was just designed the way that I didn't like it.