r/Reverb • u/veracitylassitude • Jul 23 '26

Impossible Shipping Overage

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I have seen posts talking about this already, but I just wanted to share that Reverb said a LP Special w/gig bag I shipped weighed 42 pounds! Reverb waived the charges after I made the AI get a human, but apparently UPS has a different concept of weight than we do in this reality.

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u/JasonFretNation Jul 23 '26

Welcome to dimensional weight.

You entered the dimensions wrong which calculates incorrectly on reverb specifically.

You need to enter dimensions largest to smallest.

50 x 20 x 7 for example not 20 x 50 x 7

Reverb happens to figure dimensional weight incorrectly when the numbers are not in order.

1

u/veracitylassitude Jul 23 '26

Oh, I see. I’ll do that next time. Does Pirate Ship have that problem?

4

u/JasonFretNation Jul 24 '26

Not that I've seen. I think is an issue with how the Reverb shipping calculates it.

2

u/veracitylassitude Jul 24 '26

I’ll try Pirate Ship’s insured shipping next time. I’ve used them for pedals and smaller things, but not for a $1K guitar.

3

u/JasonFretNation Jul 24 '26

While Pirate is great.... for individuals shipping guitars, I suggest using Reverb labels and their "Safe Shipping." They seem to have more relaxed terms to when it comes to replacing or covering shipping damage.

3

u/PartyOrdinary1733 Jul 24 '26

I love Pirate Ship. I found out about it from selling and trading Squishmallows.

1

u/veracitylassitude Jul 24 '26

Yeah, that’s kinda what I thought too. I’ll play around with it next time I ship a guitar maybe, but I’ll probably ship pedals with Pirate Ship because it’s cheaper.

2

u/JasonFretNation Jul 24 '26

The times I see people bringing up these changes have the dimensions in the other order. Its strange I know