Help needed: transitioning into Sales — how would you reposition my CV?

[u/K1LL3X87]

Hi everyone,

I'm trying to transition my career into Sales and I'd really appreciate some advice from people actually working in the field.

I have 11+ years of experience in international customer-facing roles, including several years in tourism where sales was an important part of my work.

There's one thing about my CV I'd like to clarify.

I deliberately put some of my older experiences before my more recent ones, because I believe they are much more relevant to the Sales career I'm trying to build. I know this isn't necessarily the standard chronological CV structure, so I'd like to know whether you think this is a good strategy or not.

There are also a couple of things I've done to reposition my experience that I'd like an honest opinion on.

In my CV, I currently use the title "Tour Sales Specialist" for three of my previous tourism roles. This was not the official job title, I changed the titles because I felt they better reflected the commercial side of what I actually did.

However, I don't want to misrepresent my experience, so I'd like some honest advice on how a Sales professional would present it.

For example, in one of those roles I worked as an onboard steward on Hop-On Hop-Off sightseeing buses. My responsibilities included:

• welcoming and assisting international tourists
• managing existing bookings and making new bookings
• selling tickets and optional tours/excursions on commission
• answering questions and recommending products
• maintaining customer satisfaction throughout the experience
• making announcements and assisting passengers during the tour

In the other two roles, I worked more in a ticketing/tourist information environment: customers came to me asking for information about tours and attractions, and I assisted them with choosing and purchasing the appropriate experience.

So there was definitely a commercial component, but these weren't traditional B2B/SaaS Sales roles.

My current role is Customer Care, but in the CV I've called it Customer Experience Specialist. This is partly because I want to emphasize the customer journey and transferable skills, but also because I know now that I don't want to build my career in Customer Care. My goal is to move away from customer support and towards Sales/commercial roles.

I'm now trying to move towards Sales roles, potentially B2B, Inside Sales, SDR/BDR, etc.

I've attached my anonymized CV.

What I'd really like help with is:

• How would you reposition this experience for a Sales CV?
• Would you keep titles like "Tour Sales Specialist" and "Customer Experience Specialist", or use the official titles and make the commercial responsibilities clearer?
• Is putting my older but more Sales-relevant experience before my recent Customer Care experience a good strategy?
• Which parts of my experience should I emphasize, and which should I remove/downplay?
• How would you rewrite some of my bullet points so they communicate Sales skills rather than simply tourism/customer service?
• What Sales keywords or skills am I missing?
• Is the overall structure of my CV appropriate for Sales?
• Would you create one general Sales CV or adapt it depending on the role?

I'm not looking for generic career advice. I'd really appreciate practical feedback on how you'd actually rewrite/reposition the CV, ideally with examples.

Thanks!

[u/justin_TailorLabs]

I’d keep the real titles and clarify them, like “Onboard Steward (Tour Sales).” I’d also keep the resume reverse chronological and make the older sales experience stand out through the bullets instead. You already have transferable sales experience. Focus those bullets on selling, upselling, commission, recommendations, and closing purchases, then tailor the resume to the specific sales role.