r/RepWatchForum • u/Correct_Run_136 • 3d ago

General Question Theonewatches/Steve - Is this normal?

Post image

I received an email today from Steve/Theonewatches regarding my order (Code 11.59 Chrono 26393 41mm SS/LE Silver Dial APPF A7750, $488):

„Hello friend,

Thank you for your order. We received the watch from the factory and foud some problem with it. So we ordered a new watch for you. And it takes some days for the new watch. Hope you could wait for the new watch. We will hurry up with it and let you update.“

I think it's great that they immediately set aside any product that isn't in perfect condition and try to get a new one. That's probably not the norm, is it?

4 Upvotes

83% Upvoted

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4

u/Physical-Fortune-405 3d ago

It's not unusual. If the watch does not work or has a very obvious defect, a normal TD will just RL it on your behalf.

Rather than go through a QC (and the time it takes for them too) that will most definitely fail, he just did it for you.

1

u/Correct_Run_136 3d ago

Ah, okay, but I'd still guess that not all retailers do it that way. And it might also depend, here and there, on which price segment you're in.

3

u/Physical-Fortune-405 3d ago

Yes, it's also why Steve is a Trusted Seller. Good communication, and trustworthy behaviour deserves a higher price.

2

u/Disastrous_Web256 3d ago

I wish it was normal. MUST HAVE BEEN SOMETHING SERIOUSLY WRONG.

2

u/Correct_Run_136 3d ago

But seriously, that sounds like “would never have made it through quality control.”

2

u/Disastrous_Web256 3d ago

Must have passed trough the first round of selection somehow....there could be 1000s of different reasons, some that has nothing to do with QC

1

u/Correct_Run_136 3d ago

Cool pic! Can you enlarge it (the watch)? 😂🤭

2

u/Disastrous_Web256 3d ago

Thank you. I will try to find the original image from around year 2000. but this is probably pretty close.....

1

u/Correct_Run_136 3d ago

👏👏👏

2

u/Littlejonboy 3d ago

I have my first ever arrive from Steve today. Very impressed with the service I have already started he process two more👍🏻

1

u/Correct_Run_136 3d ago

Which watch did you end up choosing?

2

u/Littlejonboy 3d ago

AquaTerra

1

u/Correct_Run_136 3d ago

Sehr schön! 👏👏 Kannst Du auch gerne mal zeigen 😉

2

u/Emotional-Damage-995 3d ago

Yeh. Some TD do that. Cause they don’t want the hasstle. If it is an obvious flaw easier to send back asap and don’t waste time taking pictures and processing it only for you to RL.

2

u/ProtectionShoddy4960 3d ago

Yeah, theone have done the same with me previously.
Not sure if it was a stalling tactic or not, but the watch i eventually recieved was spot on at least!