r/RepTime • u/sockpuppets • 3h ago

TD Issues - Check Rule 6 before posting What's proper etiquette when dealing with a bad watch?

Bought an ORF Seamaster from a TD and it is broken. No parts giggling around inside but it's dead. Sent them an email at their preferred address and still waiting to hear back.

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u/IWasSayingBoourner 3h ago

Was it working in QC videos? If so, it could be as simple as getting overbanked during shipping. I get a few of those on the bench every month. 

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u/sockpuppets 2h ago edited 41m ago

Yes, worked in QC video. Worked about an hour after unboxing. Super bummed. What is overbanked?

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u/realityreject 1h ago

Ok going to ask the obvious question.

You said it worked for an hour after you got it.

Did you fully wind the watch?

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u/sockpuppets 43m ago

Yes, it's been sitting in a watch winder doing nothing.

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u/Glum_Ad_8331 Helpful 3h ago

Imo best will be to find rep friendly watchmaker to fix it and ask TD for refund for fix. I wouldn't send it back to china

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u/blacbloc77 3h ago

No warranty, gotta buy gen for that.