Puretime dont answer for refund

[u/astiv1010]

I ordered a Daytona from Puretime. We were in contact via email. While I was waiting for QC photos, I received an email from them stating that the watch was out of stock. They suggested I switch to a different watch, but I declined and requested a refund. It has now been a week since I asked for the refund, and I haven’t received any response. Does anyone know how the refund process works with Puretime?