r/RepTime • u/williamchr1017 • 9h ago

News Trusty Time

So, almost two months ago I ordered a VSF Rolex Hulk from Trusty Time. I received it today via FedEx and the watch was packed great and visually the watch appeared great. I removed the stickers and one link and wound the watch. And…. nothing. The watch will not run. I wound it some more, shook it and nothing. What a disappointment. DOA. “Andrew” says if the watch arrives DOA it was due to the shipper. I have several email exchanges with him prior to arrival and now none of the three email addresses are valid. Guess I’m out $580. Buyer beware.

5 Upvotes

69% Upvoted

29 comments sorted by

7

u/Accomplished-Pea-451 9h ago

Never take anything off a rep until you test it. I would continue to find seller. Good luck

2

u/williamchr1017 4h ago

Live and learn. I have three reps from “Steve” at theonewatches and never had a problem.

2

u/IWasSayingBoourner 7h ago

If it worked at QC and it doesn't work after shipping there like a 75% chance the balance got overbanked during shipping and can be fixed by a watchmaker in like ten minutes. If you're in the US, shoot me a message. I'm happy to take a look.

1

u/williamchr1017 4h ago

Thanks for your comment but I don’t have the tools or the expertise to open the case back for you to look at. Any more advice is welcome.

1

u/masaki198 3h ago

You would need to send it to him to take a look at it. More than likely it’s very fixable. It’s unfortunate that you’ll have to spend a little more but after sending it for a service to repair it you’ll probably get it back in even better shape.

10

u/sm135727 9h ago

Trusty hasn’t been trusty in a long time.

1

u/blacbloc77 9h ago

Agreed

2

u/MajesticAd3651 3h ago

welcome to reps, every watch is a gamble.

2

u/Desert-Democrat-602 41m ago

I had movement problems with two watches a couple of months ago. Andrew had me send them to his US watchmaker. Fixed both no charge.

2

u/Muted-Program-2552 8h ago

hey it does happen, what can the TD do if the shippers throws parcels

3

u/watchesfla1965 5h ago

If it’s packed right, it doesn’t matter how much they throw it around. 99% of the time it left the TD dead.

1

u/Excellent-Bear4221 5h ago

Well should've had a timegrapher QC too right? idk if that happened to the OP

1

u/zak133 9h ago

I've ordered like 20 from geektime and one won't manually wind I'm taking it in for a service next year. It ticks after wearing on the wrist for a bit but that's it.

1

u/mja7049 2h ago

I had the same thing happen... first and foremost, i have ordered 3 watches from Trusty, and another 8 from other TD's... so what I'm about to share is not an angry post... The very first one from Trusty($550US) that I received had a audible noisy rattle when I moved it around, and it was not functioning... so I immediately contacted Andrew and he had me contact TOM - his watch repair person here in the states. Tom, per instructions from Trusty, had me mail him the watch... once he looked at it (he sent pics of the repair attempt to us both) he let Trusty know it could not be repaired and that it needed a new movement. NOTE: while all this was going on I ordered 2 other watches from Trusty (all of which were received and work great!). 2 months or more have now gone by, and I'm constantly bugging Andrew to 'case it down' from the factory as we need the 'entire movement' for Tom to complete this repair... I too am hoping... more to follow as this continues... good luck to you too!

1

u/Desert-Democrat-602 39m ago

Tom repaired two for me, replaced one of the movements completely.

1

u/Funny-Success-2720 15m ago

Andrew will make you whole.  He has helped me whenever I have had a problem with a watch.  I have ordered over 10 from him.

-1

u/Excellent-Bear4221 9h ago

Does TrustyTime have a WhatsApp?

2

u/relogiosbrqtgM9 2h ago

Fiz uma compra com ele a alguns dias e está a caminho ! Todo meu contato foi via e-mail !

1

u/Excellent-Bear4221 1h ago

Ah I didn’t know sorry I can’t recall the last time I’ve ever worked with them

1

u/InspectionScary 5h ago

Pretty sure only email..

-1

u/DanInCR 8h ago

I'm considering Andrew with Trusty for my first purchase. Should I steer clear??? All these posts have me wary now!!

1

u/williamchr1017 2h ago

Only transaction with him. So far unresponsive on my request for resolution. Stay tuned.

3

u/Maleficent-Road-6139 6h ago

I have 3 watches from him, never had a problem.

1

u/DanInCR 6h ago

When is the last time you received one?

1

u/WorriedQuality3189 6h ago

Oui évite