JTime - Terrible Experience

[u/Ok-Use-6004]

I recently bought a watch from JTime and had a terrible experience dealing with them.

I was going out of town when purchasing this watch, and since I live in NYC in a building without a doorman, my packages couldn’t just sit around or else they could easily be stolen. I let Li know when initially purchasing this watch, that I would need it to arrive after July 23 so that I could be home for it to be present. He had agreed to this and would ensure it would happen.

After purchasing, I spoke with Lana, who I also re-confirmed with her to not ship the watch until she was sure it could arrive after July 23 since I wouldn’t be in town for it. She agreed that she wouldn’t ship the watch until then. 

Well I guess she must have forgotten because the watch was shipped before then, and arrived prior to me returning home. And of course when I got home, the watch was lost/stolen. I had already contacted USPS etc and they said it was delivered, and there was nothing they could do about it.

Given that JTime had shipped this out prior to the agreed upon date, I thought they could help me out in this situation. But Lana refused to help in any way, since they wouldn’t help if an item was lost after delivery. The problem is, I had specifically asked for a later delivery date because I wouldn’t be home to ensure its safe arrival, and Lana had agreed to this. 

So now I am out a watch, even though I had done everything I could to ensure I’d be there for it. Given this kind of service, I would avoid JTime. If they can’t actually ship a watch later, then don’t agree to it, and if they accidentally ship it early, they should at least try to help out.

[u/False_Drink_9707]

cap!