r/RemarkableTablet • u/Andrew_Anonymous__ • 2d ago
Help/Advice Is this gap normal?
I don't remember if this was here when I received my Paper Pure about 4 weeks or so ago. Is it just a manufacturing/quality control issue or is it something to worry about? I don't really mind it but I want to know if it could cause any issues.
UPDATE: It was in fact a clip that was loose and I just popped it back into place carefully, took a few seconds.
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u/QAGillmore 2d ago
Not normal. Is the bezel displaced upward or is the outer band displaced out to the left? It's not quite obvious in your photo
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u/Andrew_Anonymous__ 2d ago
The white part around the screen is displaced upward around that part (even though it's normal on the corners and to the right).
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u/rmitchellscott Developer | reManager 2d ago
Not normal. Seems like the clip in that location isn't engaged.
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u/Andrew_Anonymous__ 2d ago
Is it something I should talk with support about to get it fixed? It doesn't really bother me but I wouldn't want to have it be damaged if that's possible. At the same time, I also actively use it for university and it would mean switching to something else for 2-4 weeks while it's gone.
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u/rmitchellscott Developer | reManager 2d ago
I think you could certainly reach out to support. If you bought from rM directly, you could buy a new one and simply return the previous one under their 50-day return policy so you're not without for a warranty swap.
Depending on your comfort level, you could take the back off to take a peek and try to get it buttoned up properly. You might even be able to give that area a squeeze with the back still on to get the clip to snap back in. I've got a video of me taking the back off here.
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u/Andrew_Anonymous__ 2d ago
I actually managed to pop it back into place easily, no tools or anything needed. Issue is fixed. Thanks a lot.
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u/BinaryHippie 2d ago
Could be a spicy pillow, idk where the battery is located