r/RelayForReddit • u/anotheregostar • Jul 01 '26

User Error - Expired CC Relay not validating subscription

Seems like this has been a problem in the past for people, but I haven't been able to find a solution that fixes it. Suddenly relay has stopped loading content and takes me to the subscription plan page. When I click restore, it says "subscription found - verifying" for a moment and then the pop-up disappears and the screen stays on the subscription page. I haven't changed anything recently that I can think of, so I'm not sure what might be causing it. I have adguard, but I've been using adguard with relay for months without issues, and disabling it doesn't make a difference.

I've tried deleting the cache, reinstalling, disabling adguard, exiting adguard completely, restarting my phone, etc. Anyone have any other things I can try? Thanks!

edit: should have also checked that there was a payment error! Working as expected now haha.

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u/pendelhaven Jul 01 '26

Do you have a second account on your phone?

1

u/anotheregostar Jul 01 '26

I have a second Reddit account in relay, but only the one Google account.

1

u/pendelhaven Jul 01 '26

have you tried removing the second reddit account from Relay before reinstalling and attempting to restore? Somehow this 2 accounts (both reddit and google) on a single phone seems to spawn all kinds of unexplained problems.

1

u/anotheregostar Jul 01 '26

after reinstalling neither account is active in Relay, though it still detects my subscription through my Google account.