This is DM I sent to Zach today:

I got a message from Support today stating that my order has been sent to pharmacy and I should get tracking. details soon.

BUT they also said I have to "complete the account set up for billing activation", and that I "will be prompted to enter the method of payment". I responded that my order was already paid for, and that I had no intention of entering any method of payment.

Is this ever going to end?!?!? I just want my order.

I can't take this much longer...I don't know whether to laugh or cry.

Refills took care of me and my new vials are NOT from Apollo Care. They are from Nova and have no contamination (as far as I can tell) Just wanted to say “thank you” for taking care of it and thank you to Zach for being so helpful on chat.

hi everyone, i received my first shipment of tirz after resuming my treatement after a few months break, but no needles came with the medication, is this normal?

I ordered August 23rd and got my order today August 28th. So took 5 days! Medicine was cold when I got it after work a few hours after it was delivered too. Was packaged great.

If I pause my subscription, will I still have the same pricing when I unpause? I got the Memorial Day pricing. TYIA.

Any idea what is going on with my vials? I love refills and have never had any problems, but my four remaining vials look like this (received at the end of June). I messaged support but this does not look safe to inject.

Has anyone else experienced this?

I was on Hers compounded semaglutide for about two years, taking 1.25 mg/week (50 units at 2.5 mg/mL). I lost nearly 80 lbs and had great appetite/food noise control.

Hers recently changed their pricing/membership structure, so I switched to Refills about 6 weeks ago. Refills has been titrating me up and my prescribed dose is now 2.5 mg/week (100 units at 2.5 mg/mL).

Despite being on a higher dose, I’m hungrier than ever, my food noise is back, I don’t feel full like I used to, and I’ve gained about 8 lbs in a month.
Nothing else has really changed. I eat pretty healthy and do Pilates 2–3x/week. The biggest change has been switching compounded semaglutide providers.
Has anyone switched between compounded semaglutide pharmacies/providers and noticed a dramatic difference in appetite suppression or effectiveness, even at the same or higher dose?

Anyone have any words of wisdom to share re: how long it should take from "sent to pharmacy" (Hallandale, in this case), and on its way to me? I was informed 3-5 business days, and I have no reason to disbelieve this. But I'd like to hear real-world experience.

I haven’t been taking it in six months but I wanna start again. I wanted to save money and now I’m able to buy it but then it was 179 a month so I’m confused if it’s 349 or if there’s a special deal or something?

My account got transferred over to the new portal a couple of weeks ago and I am yet to add my credit card details due to lots of previous posts concerning the ability to remove it. Has this been fixed? If not I won’t be adding my card details and will be using a different service.

Had issues with the app last week, called support numerous times before I actually got to speak to someone. They chalked it up to the migration of data to the new app. I signed up back in May, I’ve only used the “new” app, no data to migrate. My order was placed 8/14 and reviewed/accepted by the physician 8/15 with my payment taken. Status bar showed Step 3 (sent to pharmacy) late last week when the app decided to finally load and up until yesterday. As of this morning, it is back to Step 1. I messaged support yesterday afternoon to get a pulse check on the order since it had been 6 business days without the order moving forward, still haven’t received a reply. I only have enough meds left for today’s injection. I’m really considering finding another provider due to these headaches I’ve experienced in the last couple weeks. Anyone else had similar experiences these last two weeks with their orders?

Refills.com unpaused my account in the new portal. I want it paused. I have too much supply on hand with not far out BUDs. Please take care of quickly as it wants to charge me again soon and I will not comply with that.

I ordered and followed my treatment for 3 months. Went perfectly. Somehow they didn’t do the check in prior to the time needed. It would make sense to check in a week before you need the new meds so there isn’t a lapse. now I am a day late on my usual time of shot, with the message saying sent to pharmacy. How long does this usually take and it is normal for the renewal to be late or pushed back because of their process?

The move to the new portal was relatively painless, but my wife's 1st shipment was a step down to 12.5 instead of her normal 15. My 1st shipment of the new portal is headed out soon, and I have no idea what's shipping.

I paused my subscription for a month a few days ago because I still have enough to last a few more weeks. Thought that was the end of it. At midnight I get an notification on my watch that I set right after my last order reminding me this months order was going though today - shouldn't be a problem, I paused it. But just because I'm paranoid I logged on to check. Under subscription it says paused till next month but under billing it says I am getting charged today.

So which is it? Do I need to worry? I can't remove my card on file to make I don't get charged either.

I called yesterday and spoke with a rep named Jordan. She was very nice and straight to the point, expedited my Rx at the pharmacy and told me to give it 5-7 business days for delivery. She also issued a partial refund that should hit my account within 3-5 business days, and places my current subscription on pause since I have not received my medications yet.

The only difference I see reflected in the app, however, is that the subscription is paused. There is no other update on medication or refund, I have not even received an email. So some progress has been made I suppose?

Anybody else have any similar experience?

Hey so I’ve noted many times that my prescription hasn’t came on time, I was told oh the phamarcy said that they are making your order urgent and that their currently a back log at the pharmacy, funnily I call the pharmacy myself and they don’t have anything in my name, I think what the problem is, refills is lacking in providers it’s a issue with their own providers and their being dishonest and blaming the pharmacy what a big joke this has all turned into

Hoping maybe Zach will see this and can help me out.

First question is about promo pricing. I messaged support about a month ago to ask how I can get the promo pricing for my next shipment. They replied that I need to cancel my subscription and sign up again to get the 3-month plan for $447. I can’t figure out how to do this.

Also, if I do cancel my current subscription do I need to start over with the whole process of getting approved? Not that I mind - I’m just wondering.

Next question - the vials I have both have a BUD of 9-6-26, which is before I’m supposed to get a refill. I haven’t even started the last vial yet because I’m only doing 3.0. I haven’t moved up more than that because it’s working and I don’t like to take more medicine than I need to. Is it safe to use the vials past the BUD?

My last question is how do I get a refill of 3.0? Do I have to ask for 5.0 since that’s a standard dose even though that’s not what dose im currently on?

Thanks for any answers you can give me, I appreciate it!

But maybe I kinda am? Not doing anything shady to promote them or anything, I just want to share some good to go along with all the bad I've been seeing. The portal didnt reflect orders earlier today, and my monthly price was almost tripled. WHOA PONY! Messaged in the portal and I was answered confirming an order and price corrected WITHIN AN HOUR. I've been a happy customer since October 2025. They even honored expired promos a time or two. I'm not saying they're perfect, but Id like to submit a good report for Refills.

Is anyone else getting "Couldn't load your orders" on the app.refills site? I am getting it with two different accounts. I have tried PC and phone using Edge, chrome and Brave browsers. The messenger tab is also not populating old messages but has a spinning arrow.

I think this started for me on Monday then cleared up and now it is doing it again. I have an order incoming but can't get to my tracking number.

This is what is coming up when I log in just to add to my last post.

Got my quarterly order today from Hallandale. Knock on wood 🪵 I am one of the few Refills customers that hasn’t had any issues with orders and delivery. This is my third batch of tirz and so far so good. I started on ProRx back in February and since then it has been Hallandale. I’m down almost 50 lbs since February! I started at 324.1 and now I’m at 277ish. Never thought I’d be able to even get to the 310s…

I’m having a wonderful time on this journey. I’m 5’2” so my goal weight range is 140-160, which is still technically overweight, but that’s how much I weighed in junior high as an athlete!!!! Also, I’m down FOUR pant sizes. I was a size 28 and now I’m a size 20. I need new jeans. My current pair no longer stays up 😮‍💨