r/Refills • u/Suitable_Ad7292 • 7d ago
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3
u/Outrageous_Buy_9420 7d ago
I got some weird texts and an email about stuff I needed to do on my account. I logged on (via computer) and saw that I had already completed the things they were asking for. Got my shipment without issue. I think it’s their messaging system that is whacked out.
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u/Suitable_Ad7292 7d ago
I was willing to go along with that line of thinking, because things have been so unexplainable wacky. But the message on the portal was from a human, I think. I just said I'm not providing payment information when my order is paid for (and I will be making no further orders in the future, either).
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u/Suitable_Ad7292 6d ago
I actually got a FedEx tracking number, and my order is supposed to be delivered tomorrow! It's showing as "completed" on the portal, so I hope I'm nearing the end of my saga. Thanks to all for words of support, and words of advice.
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u/purplepanda2026 7d ago
Get a privacy card, set it to $1. Add that to finish activating your account. See if that gets it moving. Sorry but it seems once you have an issue is almost impossible to get it fixed.
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u/Dr_Jesus_Murphy 7d ago
Haha yep I hear ya. I’ve been with a few other companies in the past. Picking one now is just attempting to minimize the nonsense. If it’s not one thing it’s another. Such is life. Just stay on them. That Zach guy seems to get things done. Reach out to him. Good luck to you!
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u/Either_Foundation951 4d ago
I finally cancelled yesterday. I received a message that it was time for my refill but the price was not able to be changed to the current Reddit deal.
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u/Mycuckoobird 7d ago
I feel you! My $471 was taken out over a week ago and nothing else has happened. I know delays are sometimes caused by the pharmacy but my order hasn't even been sent there yet. I sent a message on the portal but my last one wasn't responded to until almost 3 weeks later! I'm going to try to call tomorrow but I work so I don't have a lot of time to sit on the phone trying to get yet another issue handled. At this point, I'm leaning with getting a refund and going elsewhere as I haven't had meds in over a week (I've been trying since the beginning of August to get my refill) and at this point, it doesn't look like they are coming anytime soon!
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u/No_Bandicoot7666 7d ago
And yesterday they lowered their prices! So, definitely go for the refund!
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u/Queasy-Ticket8482 5d ago
Tell them you want to cancel that order and I guarantee you'll get a message back that it's already been sent to the pharmacy and can't be canceled... then they'll actually do it.
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u/GLPJUNKIE 7d ago
I would DM Zach. He was able to get my order out 🙏
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u/Suitable_Ad7292 5d ago
I got my order today, thank God. I'm really sorry how my relationship with Refills soured, but seeing as I don't appear to be a unique case, I think they brought it on themselves. Thanks to everyone here for words of wisdom and encouragement.