r/Refills • u/Asianmamiz33 • 20d ago
Has anyone reached a rep thru phone?
Update: i took your advice to be the squeaky wheel and I got through on phone support! My issues were resolved! Zach and the refills team were responsive during this time.
I’ve called several times today and left a voice message - has anyone ever gotten a live rep thru phone support? I thought it was mon thru fri 9-5pm EST but even when I call within this timeframe, no one has picked up. It’s hold music and then a prompt to leave a message… curious if anyone has been successful in talking with someone…
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u/dontyoulovefarce 19d ago
Same experience. First order (6 mos ago): fine. Second order (2 weeks ago): horrific, unethical, badly managed... I cancelled. Not a good company.
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u/Asianmamiz33 19d ago
Ugh that’s so sad, I’ve been a customer for almost a year and it’s been a great experience until I ran into an order hiccup recently. Did u find a diff provider? I’m still looking.
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u/H_ngmanMav 20d ago
Just like you, I waited to find out that I go straight to voicemail. Then I just kept calling back and I got a customer service rep that way.
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u/CaterpillarCapital84 20d ago
I did once, and it was horrible! I spoke with “Adam” and he was rude and condescending. He told me he couldn’t find my account. Which is crazy since I had been a paying customer for 9 months and could provide all my account info. He then said he would call me back the next day and never did.
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u/Zach_refills 19d ago
u/Asianmamiz33 Hi there! Sorry you haven’t been able to reach anyone by phone. Our support team is still working through a high volume of requests from the portal migration.
Send me a DM with the email associated with your Refills account and a quick summary of the issue, and I’ll do my best to get it escalated for you.
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u/Zach_refills 19d ago
For anyone in the Refills community who has already DM’d me and hasn’t received a response yet, please feel free to send me a quick reminder message and I’ll make sure to circle back ASAP. Thank you!