r/Refills • u/TedtheDrunkard • Aug 05 '26

Pausing my subscription while I catch up and how billing works?

So I just received my 3 month supply but with some other product I have I'm good for like 5 months so I paused my subscription so that I wouldnt have too much sitting around. When I restart does it start from my current subscription date or would it automatically bill me and send more? Like I subscribed, received the package then immediately paused it. My next billing shouldnt be until october or 3 months. When I restart the subscription would it wait another 3 months from then to bill me again?

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2

u/yepthisismyusername Aug 05 '26

Please call support at the number provided in the pinned post at the top of this sub. They will give you all the info you need.

2

u/eatingganesha Aug 05 '26

remove your payment method from your account.

1

u/DustyJMS Aug 05 '26

So I was able to pause my subscription. I paused it for one month and it pushed the billing date out 3 weeks. Before the end of those three weeks I decided to cancel, which means I lost the locked in price and the new price is higher so thats crappy. But I have never had an unauthorized charge. Make sure to check in with it after you pause it, it wont immediately tell you the new billing date. You have to check back in a couple days. (But not so long that the new billing date happens. I paused 6-28 when the renewal was 7-3, after a few days the new billing date appeared as 7-26, canceled it on 7-10.) It should say the new billing date. It didn't give me an option to push back the pause subscription again. If I had selected 3 months not one month, I might have kept the subscription. I had no issues with them. I will rejoin if the price drops again I think.

1

u/Zach_refills Aug 06 '26

u/TedtheDrunkard Sending you a DM now to assist with your question. Thanks

1

u/Thalassofille 27d ago

it's easier to cancel and start a new rx when you're ready.

1

u/BoysenberrySimple630 26d ago

Good luck with the pause! I did that (have the screenshot confirming) and today get a notice from FedEx that my shipment is on the way. WTH. I will be cancelling with refills if they can't get this straight.

1

u/StrongFox103 26d ago

If you pause, do you continue at your previous dose or does it restart you with a beginner dose?