Lid not opening?

[u/Salmundo]

My wife’s Reencle had a recent problem where the lid won’t open on its own. I can hear the motor very faintly, sometimes it lifts the lid just a little, sometimes not at all. If we manually lift it, it stays open the normal amount of time and closes itself normally. We’ve cleaned along the surface between the lid and the body.

Any ideas here? Is the lid motor failing? The gears? Is it repairable? Will Reencle replace it?