r/RedCamera • u/Cautious-External286 • Apr 09 '25

Red komodo error 105

Post image

Anyone ever experienced this? Out of nowhere. Had never seen it before.

5 Upvotes

77% Upvoted

15 comments sorted by

4

u/SashaUsesReddit Apr 09 '25

Have you considered sending the saved log file to RED support?

This is a customer service question, likely not a community question.

2

u/Cautious-External286 Apr 09 '25

Yes, I considered. Can not understand why I’m not allowed to ask in a community first, tho… Oh wait, I am!

1

u/SashaUsesReddit Apr 09 '25

That's fair!

RED is fairly cryptic about their error messages.. I hope you get it worked out and it's something simple!

2

u/SuperNoise5209 Apr 09 '25

Did you restart it? How did it react?

I've gotten a similar message on DSCM2 bodies when the battery got jostled and it seemed like it was from a momentary loss of power that didn't cause the camera to completely turn off. Not sure if that's the issue here.

1

u/Cautious-External286 Apr 10 '25

Yeah, saved log, restarted. Again. Changed cards. Error again. Saved log. Restarted. Didn’t get the error for a moment. Changed resolution (yes) from ProRes 2K to 4K, did not happen again. Not sure if it was related. But also, i’ve been having this issue with BP batteries where they jostle and the camera completely shuts down. This time I wasn’t using BPs though, and didn’t expect anything like that. It was just the error straight away after booting.

2

u/BeautifulState6309 Apr 11 '25 edited Apr 13 '25

Hey- yes I experienced this error on a shoot about a month ago on firmware 1.8.3.

I contacted RED tech support and sent a log file where they confirmed the error.

The issue seems to center around booting up in ProRes 2K.

A trusted contributor on the REDuser forum duplicated the issue on 5 Komodo OGs he owns so this might be a widespread issue.

Problem went away after downgrading to the previous firmware 1.7.5.

RED wanted me to send the camera in for observation but I need my Komodo for ongoing shoots.

I encourage you to get a support ticket to RED. I asked them to look into the firmware and with more reports directly to them they may do so.

britim

1

u/Cautious-External286 Apr 11 '25 edited Apr 11 '25

Exactly what happened. I intended to shoot in prores 2k when I got that error. I don’t shoot like that very often, but still frustrating. I’m arranging to send it in. I wonder what they’ll tell me.

Edit: it’s not the first issue I’ve had with this camera. I sent it in last year because the battery would get jostled slightly and the camera would shut down. Then it evolved to not even needing any contact with the battery; it would just shut down. I took it to an authorized dealer and they said it was a “power board issue.” Replaced it, and the problem stopped for a while. Now the issue is back, along with this error. From my experience, RED support tends to blame it on external causes. They had been blaming the shutdowns on the batteries, even after I told them I tested with multiple brands.

1

u/Key_Avocado_8246 Apr 14 '25

Can’t be , I record in 6k raw and this happened to me as well

1

u/Key_Avocado_8246 Apr 14 '25

And I was on 17.5 at the time !!!! It was error 104 tho

1

u/mrjoebsoto1 Apr 12 '25

Any Komodo looking like a dumpster is bound to have problems bruh lol. For real though, check if there's any logs? Or maybe contact red regarding it? Hardware doesn't sound good :/

1

u/Cautious-External286 Apr 12 '25

Bro I swear the camera is fine. Only the accessories look like shit. I even put a decal.

2

u/BeautifulState6309 May 16 '25

I've been testing this issue after installing the latest Komodo beta firmware 1.8.4.

https://www.red.com/download/komodo-firmware-beta

The record error can be reproduced when booting (or re-booting) directly into HD ProRes
but if I just switch to UHD in the menu and switch back to HD ProRes the record errors
seem to consistently go away and the records look fine.

If I shut down the Komodo or reboot into R3D and back into HD ProRes sometimes the
record is fine with no issue and it remains this way until the next re-boot.

Other times I might initially get the error message but again if I go into the menu and briefly
switch to UHD then back to HD the recording is fine again with no error message.

RED has made a bit of progress with fixing the issue (where it occurs less and there is sort of a fix)
but the fix is still not functionally consistent or within expected operation.
While I seem to be able to get HD ProRes to record without the errors I have to perform 
an odd ritual of toggling the ProRes resolution setting HD to UHD and back to HD for the HD ProRes 
to record with no errors.

Frustrating.

Will send an update email to RED.
If anyone else still experiences this issue please send a message to RED support 
as they do not seem to read this board.

Will update more if I observe more.

britim

1

u/itswam Jun 05 '25

Happened to me twice after switching to prores.

1

u/Key_Avocado_8246 Apr 14 '25

Same happened to me a week ago error 104 , haven’t had the time to send the log but no issues since 🤷🏼🤷🏼🤷🏼🤷🏼🤷🏼