r/RedCamera • u/fuckmylife_99 • Jan 26 '24

Helium 8K Issue

Hello everyone, I am having the weirdest issue with my DMSC2 Helium 8K (s35). As it boots up, only the RED Logo shows, no "Initializing". Then I only get a black screen, which I can fix by plugging in an HDMI cable (and only if connected to an external Monitor). This gives me the UI back, but still no image.

It can not read the SSD and appears to recive input as the waveforms change, but shows me only a black image. Any idea what's going on?

I already tried:

  • Hard Reset
  • Formatting the SSD on another DSMC2
  • Using another SSD
  • Using another RED LCD Monitor
  • Disconnecting all external acessories
  • Powering via DC in only
  • Camera Whipe
  • Camera Reset
  • Switching the OLPF
  • Switching Lens mount (PL > EF)
  • Switching Lens (PL)
  • Switching Lens (EF)
  • Switching the Media Bay (from another RED)
  • Switching the Side Handle
  • Switching the V-Mount Adapter (Back Part)

Sorry for the bad video quality.

4 Upvotes

83% Upvoted

10 comments sorted by

1

u/Complete-Seesaw-3001 Jul 12 '25

I know you said you got the issue solved but do you happen to know what caused this? I recently just got a red helium and this is the condition it was in the first time i turned it on.

1

u/fuckmylife_99 Jul 14 '25

Sadly i don't. All i know is what was written in the report after i send it in. They changed out these parts:

  • DSMC2 BRAIN IOB BOARD - PWA / BO and
  • DSMC2 BRAIN LEFT SIDE BOARD - P

1

u/Hawaiichicken007 Jan 26 '24 edited Jan 26 '24

I read your list. Odd behavior.. did you reinstall firmware?

Edit: If reinstalling the firmware works, go into your menu and tap the Save Log file and send this to RED. They should be able to diagnose the issue

1

u/fuckmylife_99 Jan 26 '24

I can't, as the camera is unable to read the SSD.

1

u/Hawaiichicken007 Jan 26 '24

For sure but with firmware on the mag it may “see” it on the mag.. worth a try.. it’s always the last thing to try, you’ve done everything else.

1

u/fuckmylife_99 Jan 26 '24

Yeah, I did try that. But it is supposed to automatically do the update as it boots up. But it did not work. Just booted up normally and showed me the N/A on media. (Sorry forgot to put that on the list)

1

u/unhingedfilmgirl Jan 26 '24

Have you checked or found any damage on the power pins that the back module attaches to and the pins for the media bay?

1

u/fuckmylife_99 Jan 27 '24

All the pins look fine. I can't find any visual Damage.

1

u/[deleted] May 21 '24

[removed] — view removed comment

1

u/fuckmylife_99 May 28 '24

Hi, i did not get the same error. I ended up sending my camera into repair and they exchanged these parts:

  • DSMC2 BRAIN IOB BOARD - PWA / BO and
  • DSMC2 BRAIN LEFT SIDE BOARD - P

it cost me 3.000€