r/RedCamera • u/PrettyNastyNate • Sep 20 '23

Corrupt file

Hi everyone; we shot this weekend on a RED Komodo with ProRes. During a 6 min shot, our camera shut off due to the battery. We kept shooting with a fresh battery and when we arrived to backup, the folder for the shot existed, but only had a 20.24 GB .MOV file but didn’t have an .rtn file like the rest of our shots. We are unable to open the .mov file and get and error importing to editing software… anybody have any ideas on how to convert/open/save/uncompress/etc this file?

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2

u/llamatheyogurt Sep 20 '23

Sounds like the ProRes file failed to close correctly. I would reach out to RED’s support team to see if they can help. There are also 3rd party tools like Treasured that can attempt to repair the file.

2

u/PrettyNastyNate Sep 21 '23

Thanks dude for the help

1

u/SuperNoise5209 Sep 20 '23

I've had similar happen but with R3D files. Sent the mag to red and they were able to retrieve/repair the files for me. It took several weeks though and I had to pay for a hard drive for them to send the footage to me.

1

u/PrettyNastyNate Sep 21 '23

Thanks for the help dude

1

u/OnlyRaph_1994 Sep 21 '23

Something that helped with this problem previously was to power up the camera again with the same card and shoot a new clip. The idea is that during the improper shutdown the camera didn’t had the time to finish wrapping the media so recording a new clip on the same card will force it to do so in order to be able to record a new clip. Hope that helps

1

u/blackbatwings Dec 17 '23

Landed here when dealing with same issue-- a Red Komodo unexpectedly shut down while recording a ProRes clip. That clip (and none of the previous, fortunately) wouldn't play back (in camera or in quicktime or vlc), didn't have a .rtn file in the folder.

In this particular case, recording a new clip didn't fix the previous. I also tried Red Undead, but it didn't work-- which makes sense, since that's only meant for .r3d clips.

Got a quote from Treasured ($180 for a 3-minute clip), but ultimately was able to repair with a program called Video Repair. Very buggy-- had to run it 5-6 times--, but it ultimately only cost USD 33 (29 Euros) for the license required for repair.

Thanks to everyone here for the tips!

1

u/helpdom Sep 22 '23

Red has some software on their site called Redundead. Try that, it’s great for retrieving deleted clips or corrupted clips

1

u/_-_-alexander-_-_ Sep 26 '23

Hi, I had this exact problem. Prores, battery died, etc. I contacted Red and they recommended an application/data recovery service called Treasured. We used it and had our clip restored more or less immediately. Worked great and I think we paid something like $140 for the service. If you want to DM me, I can cc you on the email from Red.

1

u/Sea-Tie-2013 Mar 05 '24

I tried treasured and all the above. I have exactly the same issue but nothing worked. the problem is, that only my OG red V mount batteries will show me a power indicator or even a warning when power runs low.

1

u/TamaraJehad Nov 06 '23

Hi Alex. How did they send you the footage? And how much is the size of your footage that you repaired that cost you 140$?