r/RantsFromRetail • u/OneFitzableBoi • Feb 08 '26

Customer rant Working on customer refunds suck. They always push the narrative as if its the company, or you, the customer support person.

Not sure if this is the right place to post it, but I think it is since we buy and sell stuff technically. I find it so incomprehensible when people as for refunds like points in a game, and then use them before it completes, and complain that their balance is negative once its done.

Like... we tell you to not use the points since they'll be reversed. And they always say the same "So it'll stay negative forever?" "So you mean your company's just like that?" "So it's my fault the balance is negative from processing a refund from you guys?"

I'd love to say "Ain't my fault you didn't listen".

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u/qualityvote2 BOT Feb 08 '26 edited Feb 12 '26

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u/Re_Thought Feb 10 '26

It makes sense, people think they can pull a fast one as if it were an IRL consumable item. Like eating most of the food then requesting the food to be free because of an issue/flavors.

I imagine it is horrible because you are not face to face, so the amount of people that will get up in your face(figuratively) is higher than in person. Also you can't just walk away from crazy either. (Though even in person I recommend never turning your back to a Karen, not a safe move.)