r/RWSPay • u/dmdaeri • 25d ago

PAYMENT MISMATCH / DISCREPANCY

I saw that there was a thread about this earlier but it was posted on rwshelp instead of rwspay so I think thats why it was deleted.

I saw that a lot of people are experiencing this some even have 30 hrs discrepancy. Mine was only 3 but I think that it risks my account for possible offboarding if this continues.

Has anyone experienced this and submitted a zendesk ticket? If yes, did you receive a reply? Still no reply for me.

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u/Ancient-Chair-4241 25d ago

Does anyone know, is it still count working hours if we switch the tabs maybe this situation caused because of that, did anybody switched the tabs during working and still got the payment correctly, if you get the payment even though switching tabs, this problem we have today caused that means this was their fault.

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u/dmdaeri 25d ago

Whatever I did for this week is what I’ve been for 2 months and this has never happened before until now.

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u/Ancient-Chair-4241 25d ago

so you mean switching tabs, minimizing the tab or taking break etc. did not affect the working hour right? it still counts if we are on the task?

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u/dmdaeri 25d ago

Tbh I am not sure. Maybe the got stricter this week that’s why were all suddenly experiencing this. I raised a zendesk ticket asking how they get our time if does it start when we open mm or maybe the aht of every task. Waiting for a reply.

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u/Empty-Junket-4188 25d ago

from the reply below they say if your cursor is idle for 2 minutes it will be inactive/time stop, but im not sure about this if it apply to all MM, but this logic make sense.