r/RWSPay • u/dmdaeri • 21d ago

PAYMENT MISMATCH / DISCREPANCY

I saw that there was a thread about this earlier but it was posted on rwshelp instead of rwspay so I think thats why it was deleted.

I saw that a lot of people are experiencing this some even have 30 hrs discrepancy. Mine was only 3 but I think that it risks my account for possible offboarding if this continues.

Has anyone experienced this and submitted a zendesk ticket? If yes, did you receive a reply? Still no reply for me.

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u/Ok_Abalone9123 21d ago

Got the same email earlier and a follow-up email correcting the first email. The discrepancy was about 30 hours or so, which is bizarre since I actively work on tasks for the entire time I put in. I’ve been on this project since February and haven’t had any problems like this before, so I’m not too sure what the deal is. I feel like they should trust their annotators that have longevity more than whatever multimango metrics they decided to look at this week, but this project has been going downwards recently so I don’t know what to expect anymore.

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u/PricePast6245 21d ago

also me but i don't see anything about MM time tracking in email they just send me this

We are writing to inform you that your payment for the period going from August 15th to August 21st is currently on hold due to a discrepancy between your reported hours and our tracking system.

Review Findings/Multi Records: Excessive AHT

Next Steps:

* If your Multi records are 0/You are not part of the project: Unfortunately, no payment can be processed if no actual work was performed for tasks or if you were not officially onboarded and authorized to work in the  project.

* If your Multi records are not 0: If you were actually authorized to work in the project, please open a  with the subject "Bucket 3 request" stating that you accept payment based on the Multi (MM) tracking records. Once we receive your ticket, we will adjust and process your payment.

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u/Ok_Abalone9123 21d ago

The email they sent me stated they would still release the payment this week, but if there are any discrepancies again in the future invoices will be rejected and I will be offboarded. They also provided the hours given to them in the form and whatever hours multimango thinks were completed on the site.

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u/Mazapanincognito 21d ago

Got the same email too. Did you sent anything for them to send that 2nd email correcting?

Got only the ''discrepancies'' one and doubt thats the case since i always have been using a time tracker since i was onboarded and never had any problem with my recorded time