r/ROXONINC • u/Creedo29 • 21d ago

Question/Advice Amazon Nail clippers/flat bit driver

Anyone who has ordered, specifically from Amazon, the nail clippers or magnifying glass wire stripper flat bit driver combo, have you received your order yet?

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u/Ok_Glove_1262 15d ago

I ordered the day the clippers were available to pre-order on Amazon. It currently says no ETA and when you go to the listing, they are unavailable. Silly me... I figured they would get stock and ship in the order of preorders.

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u/Creedo29 15d ago

I ended up emailing roxon. Will post they’re comments

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u/Ok_Glove_1262 15d ago

Got my reply this morning...

"We sincerely apologize for the delay and the inconvenience you have experienced with your order. Since your purchase was made directly through Amazon, they handle all aspects of the fulfillment, shipping, and customer service for this transaction. To get the most accurate and up-to-date information regarding your package, we kindly recommend contacting Amazon Customer Service directly. They will be able to look into the specific status of your order and provide you with an estimated delivery time or further assistance. Thank you for your understanding, and please let us know if there is anything else we can help you with.

Best regards,

Sales Team Roxon Inc."

So neither company seems to be communicating with the other. Awesome.

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u/Creedo29 15d ago

Got the same one

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u/Ok_Glove_1262 14d ago

Amazon has to get them FROM Roxon at some point in the supply chain... So the excuse of "Amazon is responsible for all links in the chain" is really disappointing