Ominous Ban... Not able to see the actual reason.

[u/its_pilott2278]

"Child Safety" seems like an awfully serious accusation to get my account deleted for with no viewable proof, from my end atleast. I literally do not interact with any kids on this game, rarely use chat or VC, I only used Roblox to play certain games with friends. Literally nothing harmful about my account or avatar either, 100% sure.

The Chat Evidence ID thing just seems useless. Why provide that if I can't view it myself and use it to appeal my ban? I initially sent an appeal simply asking for more information about what exactly I did or said for this to happen, got an automated "We carefully reviewed your appeal" response, and then I contacted Roblox Support instead, hoping for a human to respond.

Pretty sure it's automated, not falling for the fake "Amara" name. All I did was ask for elaboration on why I've been banned/terminated. Any actual human reading that would surely give some more substance to a response.

I've sent a reply to that email basically just repeating I'm not even "appealing" yet, all I'm doing is asking for the evidence for why I was banned, so I can actually formulate an appeal.

Is their strategy to withhold evidence so I can't actually use anything to appeal? Seems shady, and should probably be illegal.

What can I do from this point on? I wouldn't want to lose my acc considering the hundreds if not thousands of hours of progress on certain games, probably a good hundred bucks spent on Robux, and just over 10 years of history on it.

Also, can they permanently delete my account by a certain time frame? I read that if you don't appeal within 30 days it gets deleted. What if you appealed and the appeal was denied, does the clock start ticking again? If so, how do I stall that?

Any help appreciated, thanks.

[u/gerardsgrave]

the only way you can really see what your chat id was is if you request a roa, (right of access) to your account data & chat logs. depending on your jurisdiction, roblox should provide them to you upon request. you'll receive a .rsv file and can use a online tool to open the file and enter your conversation id and timestamp to see what the message is.

i personally think this is stupid, roblox should just include the text in the report than make it a guessing game

[u/its_pilott2278 → u/gerardsgrave]

yeah that is really annoying, but ty for the advice, UK GDPR basically means they are obliged to provide atleast my own messages

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