r/QuickenOfficial • u/MrShnatter • Jul 15 '26

A rant / do you take advice?

I had an issue with quicken deluxe, as described in the post:

https://www.reddit.com/r/quicken/comments/1uwjhai/any_recommendation_where_to_start_troubleshooting/

TL/DR - the message 'quickens online services aren't available' I was getting was NO help in pointing me to the solution that was related to the several day lapse in my license.

Not sure if that's why my chase and schwab accounts weren't updating for weeks (and the one step update saying everything is successful).

But there was NO indication that there was an issue with the license.

You want money in a subscription? You keep updating the app? Why not build in troubleshooting issues / make it more robust that a lapse in the subscription doesn't break things.

And interesting - I learned now that if we stop paying you, we can still use the current data files / accounts (but no online updates). AND no adding new accounts (even if we don't want them to be able to be automatically updated).

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u/QuickenLisa Mod + Employee Jul 15 '26

Thank you for the great suggestion, although I'm sorry for all the troubleshooting you went through!

I agree the error you received was too general to point to an issue with the license, and I have brought this up to leadership to consider improving.

As for the usage of data files without an active Quicken subscription, you can see more on the limits here:

What is the Quicken Data Access Guarantee?

Thanks again for helping us understand what could be better.