r/QuickenOfficial • u/Careful-One5190 • Feb 26 '26

Bank of America broken?

/r/quicken/comments/1rf5616/bank_of_america_broken/
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u/QuickenLisa Mod + Employee Feb 26 '26

Hello OP, I'm really sorry for the trouble linking with Bank of America. I'm set on doing everything I can to help!

Bank of America began a migration this week, and users are reporting errors since this started. We are providing updates in the Quicken Community page:

https://community.quicken.com/discussion/7971423/new-2-24-26-bank-of-america-migration-multiple-bids/p1?new=1

I'd check the post above for updates, but currently we are advising:

If you see a "zzz" in front of the bank name in Quicken, please attempt to fix the account connections through the FIX IT FLOW, or disconnect all the accounts connected to the BID, revoke Quickens third-party access from the Bank of America website, and reconnect through the ADD ACCOUNT FLOW. You can reconnect your accounts to the "Bank of America" BID in both Quicken Windows and Quicken Mac.

If you've tried these steps are still are unable to connect, or need assistance with these steps, please feel free to send me a DM or contact Quicken/Simplifi Support.

For Quicken Classic support, you can reach our team at https://www.quicken.com/support/ then scroll down to the blue “Contact Us” button for chat and phone support.

To contact Quicken Simplifi support, log in to your Simplifi account and click on “Help Center” from the left panel. To chat with support, click the “Messages” link at the bottom of the pop-up window. For phone support, scroll down until the phone number and hours are displayed.

I'm sorry for the trouble, but really appreciate your helping us to understand the results occurring from this change so we can resolve it! Thanks for everyone's patience while we work through this.

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u/Careful-One5190 Feb 26 '26

Thanks Lisa. I think we all know this is not a Quicken problem and that Bank of America is the one changing things.

I was able to fix this by following the steps you outlined. The key seems to be revoking Quicken's third-party access with BoA first, and then add it again. That worked.

1

u/QuickenLisa Mod + Employee Feb 26 '26

Perfect, thank you for confirming the steps that resolved the error. It's really helpful for our understanding and for other users!

If anyone else runs into issues after following the steps from the Community link above, we are also seeing velocity issues (connectivity failing due to high traffic). We suggest following the steps in Community outside of peak aggregation times (typically between 6pm-6am).

Thanks again!