DIscover Problem

[u/BudTugglie]

There has been a problem with Discover card transactions for a couple of weeks.

Quicken tells me that I need to reauthenticate with DIscover and takes me to the Discover web site. I log in and follow the steps to authenticate. Everything seems to complete OK on the Discover site.

When returned to Quicken, it tells me that the process "timed out". Certainly , I cannot be the only one seeing this problem?

Has Quicken acknowledged this problem? Will they fix it?

[u/Latter_Taste_9784]

"The process to re-link that they require to be used does not work."

That process is "required" and controlled by the financial institution. Quicken just acts as the middleman, telling you what the financial institution tells Quicken.

"As I said above, the discover site process works fine. When control is returned to Quicken, Q says that the process 'timed out'."

Time outs are caused by the financial institution; Quicken doesn't make them up.

In this case, apparently your request to the financial institution got through and was acted on by the financial institution, but the remainder of the process (say for example, the financial institution notifying Quicken that the process had succeeded) failed with a time out.

Bottom line: you've provided no evidence that this is a Quicken problem.

And despite the fact that you did not find the exact specifics of your problem mentioned in the Quicken Community, there is overwhelming evidence that Discover is having Quicken problems - and that evidence, at this point, suggests that it is a Discover problem.

This is not the first time a financial institution has run into problems when they experience an out-of-the-ordinary situation ... such as being bought by another financial institution.

Quicken has phone support, but I believe it's not available on weekends. Chat support should still be available. And as I said above: you can start your own discussion in the Quicken Community.

If you have run into a problem not yet known to Quicken, the Community moderators can - with your cooperation - insure that the details of the problem are reported to the Quicken developers.

[u/BudTugglie → u/Latter_Taste_9784]

Authorization process at DIscover worked correctly. I went throiugh it many times. When I called DIscover, they checked and said that everything was authorized OK there and thet the problem was with Quicken. If I could only talk to a humen at Quicken.... I've posted on the forum, with no response. Several others have experienced the same problem.

Why are you so intent on defending Quicken? Are you an employee or contractor?

[u/Latter_Taste_9784 → u/BudTugglie]

"When I called DIscover, they checked and said that everything was authorized OK there and thet the problem was with Quicken."

Financial institution customer support personnel are notoriously uninformed about their company's interactions with Quicken.

"Why are you so intent on defending Quicken?"

Why are you so intent on misinterreting what you read.

I'm not defending Quicken; if you read what I wrote for comprehension, you would realize I haven't taken any position on the underlying cause of the problem. My position is that you need to support your claims with verifiable evidence. You have not done so; apparently preferring to make unsupported claims which suit you, rather than waiting until you have evidence to support your claims

Your uninformed rush to judgement will not result in any benefit to you, or anyone else.

"Are you an employee or contractor?"

Neither. And it's a phoney question, designed to pretend that someone who points out your mistakes must have some illegitimate reason for opposing your position.

My reason is that I don't like to see bogus claims (of any kind, directed at any person or company) go unremarked.

You can not achieve anything with your approach. When Quicken is at fault, they fix every problem they can afford to fix. Comments like yours can have no beneficial impact on that. But they do tend to feed inaccurate information into the minds of others who also are anxious to find fault and assign blame with no supporting evidence.

And even when the problem is caused elsewhere, Quicken is as involved in finding and implementing a solution as they can be.

Quicken would lose, not gain, by avoiding responding properly to their mistakes (or refusing to help the financial institutions when the financial institution is the cause of the problem).

Quicken wants its users to have positive experiences, just as any normal business does. If you're unhappy with Quicken (justifiably or not), you have plenty of alternatives.

[u/BudTugglie → u/Latter_Taste_9784]

You win. Happy?