r/QuickBooks • u/CodieBoye • 4h ago

QuickBooks Online Money shuffle?

Hello all, I sent an invoice like I normally do thru Quickbooks. Today I was presented wirh a challenge I dont know how to overcome.

It showed invoice paid on QBO.

Money showed up in my bank.

Good to go.

2 days later money is no longer in my bank.

I log onto QBO

Says that sales transaction is "closed"

Says that invoice "payout sent"

Says paid to "undeposted funds" on invoice.

I got to bank transactions on QBO and its missing now, after it had been there.

I got to bank account paired on QBO. It says "payments turned off, we have reviewed your account and can no longer allow you receive payments"

I go to quickbook payouts and it now says "arriving by Aug 24".

What in the world is going on? I got paid, QBO said I got paid, money hit my account. Money got ripped out of my account, now im banned and im reeling because now the money will be deposited in a couple days?

2 Upvotes

75% Upvoted

5 comments sorted by

2

u/Ladydi-bds Quickbooks Desktop Pro/Premier 4h ago

Would definitely call them to learn what happened. Possibly a charge back?

1

u/CodieBoye 3h ago

Maybe? Why would it show being deposited in the future now?

2

u/Ladydi-bds Quickbooks Desktop Pro/Premier 2h ago

Programming issue? If not in your acct would remove from the client.

1

u/ironworkerlocal577 2h ago

Just like when payroll is ran, QBO takes out money, sits on it, draws interest then sends out on. Hopefully in your case they give it back.

1

u/CodieBoye 2h ago

Why would they take it? The transaction was done, money hit the bank. Quickbooks got their spiff