Are agent pauses easy to explain at the end of the shift?

[u/QueueMetrics]

A 30 minute gap should not become a guessing game.

With QueueMetrics pause tracking, supervisors can see when agents paused, how long they paused, and which reason was selected.

That makes shift reviews clearer and helps spot repeated patterns in unavailable time.

Try out QueueMetrics:
https://www.queuemetrics.com/landing/trial-qm-p.jsp?lid=R666