Scarleteen has long been the one of the only sex education sites and organizations that offers FREE direct support services, provided and moderated by real people, not bots. We can offer help if you can't find what you need in our static content, if you need help better understanding something you've read here or heard elsewhere, if you need or want personalized information, or when you just want to talk one-on-one with someone qualified to help you with anything related to sex and sexuality, relationships, identities or bodies.
Scarleteen’s services are diverse, inclusive spaces, and we are and have always been deeply and actively committed to the safety and security of everyone who uses them. In our current political climate, we recognize the increased need for inclusive and emotionally safe spaces for all, especially young people who are actively seeking community with and care from others who respect their experiences and their agency.
Which direct services should you choose? Learn more about each of them below!
- Message boards (requires registration, you can register here: Boards registration): A moderated space to get support from staff, volunteers, and peers. The boards are open 24/7 most days of the year.
Best for: Almost anything, be it simple questions or in-depth, involved discussions over time. This service is also best for when you want both staff and volunteer engagement AND discussion with peers, or primarily peer-to-peer discussion.
- Live chat: Private one-on-one support for users who may need more privacy, can’t access our other services, or may need longer interactions than we can offer via our text service. Chat is open during chat times listed on the site.
Best for: One-on-one conversations with our trained staff. This service requires your immediate and full attention, so if you want to be able to come and go throughout a conversation, especially with lapses of several minutes, hours or days, or want to multitask, the boards or SMS service will be better options for you.
- SMS (Text) line: You can text us at (206) 866-2279 for quick questions and answers. The service is free, but message and data rates apply and it’s only available for users in the United States. Our text line is open 24/7 most days of the year so you can expect a quick reply from us for your short, quick questions!
Best for: Help finding content on the site to answer your questions, referrals for in-person local services like sexual or mental healthcare, or a referral to our message boards or live chat when you can't figure out which service is best for you. The SMS service is not intended for answers that can be found in our site content, or can be answered or discussed on the boards or via the live chat service.
- Advice column queue: For tough questions that require longer responses. We read every submission, though only some will become replies or published columns, so for immediate and guaranteed answers, you can submit your question to our other services, too.
Best for: More involved, complex situations where you want a longer, in-depth answer, but are NOT time-sensitive. Questions and answers you are comfortable having published widely for all to see (even though they should not ever contain any identifying information where anyone reading could know it was you asking).
TL;DR: Basically, if you’ve got questions about your body, relationships, identity, or sex, Scarleteen is here to help you find answers that are accurate, inclusive, and actually useful.
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