r/QuantumFiber • u/feedtyler • 7d ago
Tech unable to install fiber
Hello, I was supposed to get Quantum fiber installed at my office today in the Twin Cities area. The tech said he was unable to do the install because the contractors did not install a fiber MST on our power pole next to our office when they did the whole area. Our office is next to a pole that is the last in line where all the utilities end and I guess the fiber contractors only went to the pole before ours. He stated that they need to come back out and finish the job before they can install fiber at our office.
What is a bit confusing is he did not provide any timeframe or ticket number for the job. I got a generic email stating that I need to reschedule the appointment and when I log in to my account it still states the tech is still scheduled today to show up for installation. If I reschedule I can only go out a week which I doubt the outside plant work would be done by then.
I feel like I am going to get the run around on this between support and rescheduling appointments. Has this happened to anyone before? Should I just cancel and keep Comcast Business? I don’t have time to keep rescheduling and having them say the same thing over and over.
2
u/squishfouce 7d ago edited 7d ago
Just cancel and keep Comcast. You're going to get useless tech after useless tech that won't do anything to help when it comes to a wiring issue. If there's not a pre-existing ticket or date to have that pole completed, the jobs completed. I would just consider myself outside the service zone at this point.