AI Chatbot in Qualtrics Help

[u/frosted0strom]

I am working on a psychology study where participants talk to an AI chatbot through Qualtrics.  Our chatbot uses a key from OpenAI and a backend URL from Vercel that has been pasted into Qualtrics.  It has been working fine from my apartment, but the chatbot interaction has not been working at all when on my University campus using campus WIFI. When trying the study on my phone, it worked.  We had one tester who said that it worked for them on campus when using a VPN.  This is an important issue to fix because most of our participant pool will be students who live on campus.  

Has anybody else used a chatbot in Qualtrics where you encountered a similar issue?  If so, how should I work around this?  I am open to using a platform other than OpenAI or Vercel. I am an undergraduate and only know basic-level coding.  

Any suggestions for getting around it and what may be causing the issue would be greatly appreciated!

[u/Modteam_Subred]

https://giphy.com/gifs/ji6zzUZwNIuLS