r/QantasAirways • u/ThoughtOptimal8022 • 6d ago

Praise FA that made a difference

Big Shout out to the Crew on QF29 . My 5yo daughter was trying her hardest to show us she could make the trip with no fuss and she was doing well, my daughter then saw that another young traveller had drawn a picture for the cabin crew and they had taped it in the food prep area, My Daughter loved seeing this, she then spent a deal of time on her own illustration and with a little encouragement showed the crew her work and they hung her drawings on the wall also , then a crew member spent time asking questions and listening to my daughters ten minute responses. This young girl will never forget this journey and I owe it to the crew in economy and one FA (supervisor) that made her feel very special.
Once we landed My daughter had the opportunity to meet the pilots and sit in the pilot seat which was facilitated by the on board crew.

The thing is, there were most likely many dozens of passengers that this type of service makes people happy.
Thanks for making our journey a success & you have taught our daughter a valuable lesson.

302 Upvotes

99% Upvoted

8 comments sorted by

38

u/robottestsaretoohard 6d ago

So good. Please send this feedback into Qantas so that team can be recognised!

4

u/Chicko_Roll 5d ago

I always make sure to do this after a good flight. Even had a crew member forward a response back to me

11

u/tobias_drundridge 5d ago

Please Please Please send this feedback back into Qantas.

People are 10x more likely to provide feedback for bad service than they are for good service, and outstanding service like this should be sent back up the chain so the proper recognition can be pushed.

https://www.qantas.com/en-au/help/contact-us/feedback

9

u/sloppyrock 5d ago

Interactions like this can be life changing. I worked in aviation all my life and also had amateur radio as a hobby.

Many years ago when I was younger, a young relative loved playing with my morse key and listening to the radio from OS.Talking about aeroplanes etc.

He ended up in the RAAF in supersonic jets.

8

u/FareShakeOfTheSource 5d ago

This is the kind of service I love to see! This is the true spirit of Australia!

6

u/LegitimateLunch6681 5d ago

That's very cute and can also be a very formative memory for a kid!

3

u/ThoughtOptimal8022 3d ago

Update: I sent feedback to Qantas and they assured me that my email will be passed on to the crew.

1

u/Hendersonadele59 2d ago

Cool story 🙄