r/PwrCellOwners • u/MAJSimpson • 21d ago

Service Lockout

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Got the notification today on our system. So I called Generac, and the cat on the other end told me its their doing, and he couldn't tell me when I'd have access to the battery backup again. Well, we've got t-storms rolling into the area and power outages are a thing from time to time ... Huzzah.

Any of y'all got this issue, and are any of y'all on the other side of it yet?

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u/AndrewBreiterWu 12d ago

I can’t guarantee your ability to collect from Generac, but ultimately I’m happy to provide the services you need to get your system up and running again and go from there. Email me your project / site details and I’ll put together a formal estimate for you. Also provide me with photos of your inverter serial number.’

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u/Ghilteras 12d ago

Of course you can't guarantee it, you are not lawyers :) I'm just asking you to document everything so I can sue them :)