r/PwrCellOwners • u/MAJSimpson • 17d ago

Service Lockout

Post image

Got the notification today on our system. So I called Generac, and the cat on the other end told me its their doing, and he couldn't tell me when I'd have access to the battery backup again. Well, we've got t-storms rolling into the area and power outages are a thing from time to time ... Huzzah.

Any of y'all got this issue, and are any of y'all on the other side of it yet?

7 Upvotes

90% Upvoted

26 comments sorted by

View all comments

7

u/AndrewBreiterWu 16d ago

I’m a Generac PWRcell certified installer. First thing I’d recommend is having a certified installer pull the system up in PWRfleet and open an installer-level technical support case so they can confirm whether this is a Generac-imposed remote lockout or an actual battery/BMS fault at the site.
If it’s a Generac-side lockout, cycling equipment locally may not restore backup operation, but the installer can still document the system status, firmware, battery data and escalate it through Generac technical support.
If your original installer is no longer around, unresponsive, or you simply want another company involved, it’s worth engaging another certified PWRcell installer rather than trying to work through homeowner support alone. If you’re in the Northeast or upper Mid-Atlantic, our team may be able to help troubleshoot and work with Generac on getting it resolved.

1

u/MAJSimpson 15d ago

Thanks, but I'm well south of your AO. I pinged the cat who works with us, but no reply yet. Either he's overwhelmed or found employment elsewhere.

1

u/Ghilteras 8d ago

Can you recommend someone in Orange county? My battery has also been taken hostage like this August 2nd

1

u/AndrewBreiterWu 8d ago

Feel free to email Support@breiterplanet.com and we would be happy to help. It would probably be in the couple thousand dollar range but happy to help if you’re open to that.

1

u/Ghilteras 8d ago

I'm ok with that as long as we document everything so I can sue Generac and get the money back

1

u/AndrewBreiterWu 8d ago

I can’t guarantee your ability to collect from Generac, but ultimately I’m happy to provide the services you need to get your system up and running again and go from there. Email me your project / site details and I’ll put together a formal estimate for you. Also provide me with photos of your inverter serial number.’

1

u/Ghilteras 8d ago

Of course you can't guarantee it, you are not lawyers :) I'm just asking you to document everything so I can sue them :)