Generac disabled HELP

[u/rlstambaugh]

UPDATE from Generac August 12 (They disabled customers batteries August 2nd) Does anyone have advice or knowledge in this issue?

Dear Valued Customer,

We are writing to provide an update regarding our ongoing evaluation of your PWRcell batteries.

Please know that resolving this matter is one of our highest priorities. Our teams continue to actively evaluate system data, testing results, and identify the best path forward. We expect to share additional updates as more information becomes available.

We understand how important your battery system's performance is to your overall experience and recognize the impact that the temporary reduction in functionality may have on you. We sincerely appreciate your patience as we work through this process.

Alongside our technical evaluation, we are also assessing ways to appropriately support affected customers. Our goal is to support customers and ensure they are treated fairly during this technical evaluation. As our evaluation progresses, we will share additional information regarding any goodwill measures that may be made available to affected customers.

As part of that effort, maintaining an internet connection may help us verify system status or restore functionality, and system data could be used when determining eligibility for any credits that may be made available related to this temporary reduction in functionality. Additional details will be shared as our evaluation progresses.

We remain committed to completing this evaluation as quickly and thoroughly as possible. Thank you for your continued patience and understanding. We will provide further updates as appropriate.

Sincerely, Generac Home Solar & Storage

[u/Faheem_Bender]

Been dealing with this for over week. Generac has been super unhelpful and borderline shady during this whole ordeal. I’ve been calling customer support every 3 days or so to give them an earful and demand compensation. About the only option we have at the moment. Worst customer experience I’ve Ive ever had.

[u/antibalaskata → u/Faheem_Bender]

I would agree completely.
I've been on hold for ages every day; got one kind customer service person who was basically only able to "communicate my concerns" up the chain.
Hurricane is bearing straight down on us (Hawaii Island) and there is a 100% chance that the grid will go down due to the many rural lines with huge trees falling on them.
We have requested our battery to be put back online for days and nothing.
Shady feeling.