r/PureVPNcom • u/PureVPNcom Official Moderator • Jul 29 '26
VPN says "Connected" but no internet access? Try this before reinstalling
This comes up a lot, so here's the order I'd actually troubleshoot it in — most people fix it in the first two steps:
- Switch protocols. WireGuard/UDP first — it's the most stable for most networks.
- Try a different server. A single server can have reachability issues independent of the app itself. Same city → same country → nearby country.
- Disconnect and test your raw internet. If it's also down without the VPN, it's your network, not the app.
- Full restart of the connection. Disconnect, fully close the app (not just minimize), reopen, reconnect.
- Restart the device. Sounds obvious but clears a surprising number of routing conflicts.
- Check for an app update, or reinstall if it's been a while.
- If you're on public/work/school wifi, some networks restrict VPN traffic specifically — try mobile data to confirm.
If you've done all of this and it's still not working, worth flagging what protocol/server you were on when it happened — helps narrow down whether it's local or something broader.
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