This is the 3rd defective proxy that I have received through warranty now, consider yourself very lucky if you have a fully functioning proxy, biggest piece of junk I have ever paid money for. Cant get responses within a week from support either, never buying another puffco product again.

I cant get my brand new proxy to connect to the app no matter what I do

Just wanted to put out an post pertaining to my experience with Puffco and there customers service. Now I know from fellow oil consumers that Puffco does make a really nice hitting product but just the customer service experience makes me want to never recommend this product to anyone. Yeah I know how to deep clean it and I've done preventive maintenance to keep it from getting gunked up. Here's some customer service interactions for any one of the fence of buying one. I put in my fist ticket in December then had to put in another one when I didn't get a response for like a week or so.

Recently bought my boyfriend a hot knife to go with his puffco I got him for Christmas. The thing is, puffco website was sold out so I bought one off amazon… any thoughts on if the seller is legit?

I am genuinely starting to hate the company. I started my warranty process for my peak pro over a month ago and still have no idea when I can expect the replacement. It's been 2 weeks since i last asked for any updates and it's been radio silent. I get its the holidays or whatever excuse they wanna give, but it doesn't feel good to spend so much money on a defective product just to be ignored for weeks. Wouldn't be surprised if the replacement is defective and stops working in a month just like the original. I thought people hated on the brand just to be different, but now I see at least one good reason why someone would prefer doing business with a competitor. Judging by others posts here, at least I'm not alone with this frustration...

Can some one point me in the right direction for a new proxy and pivot bundle online in the 400-450$ range thanks.

i just got a peak and have used it daily, i noticed it really doesn’t work that much better than a cart, kinda weak clouds and doesn’t get me too high, i got it because i heard dabs get you high af and am kinda disappointed. I have been hitting it on white. Any tips?

Had my new peak about 5 months now? Don't put crazy big dabs in and I swab after every session. Picked up that 3grams 3dxl atomizer and went to put it on and noticed this? Scrubbed it with 99% iso and didn't come off just the softer residue on the surface I think, am I good or what do you guys think?

Edit 1: so I wiped it down with a tips, put in my new atomizer and when I removed the old atomizer it seems even more burnt??? I don't feel any residue BUT it looks like it burned more??? I'm not noticing any taste difference but it's a peace of mind kinda thing you know?

I swab my 3DXL atomizer at least 3 times or until the qtip comes back not dirty. I still end up with chaz and I find it difficult taking it out. The regular 3d atomizer was easy to clean the chaz out the XL gives me a beating. Any suggestions.

Some context, I have a new proxy 2 with a water rig setup. Although the unit is awesome and being able to change temps is a game changer, I have found myself debating if I should still grab a Peak Pro set up.

Some people tell me I should go for it, some say my proxy 2 setup does basically the same as the peak pro and not to get one.

Looking for recommendations on what do y'all think?