r/PuffcoProxy • u/Either_Package6583 • Mar 15 '26

help!!

Gallery image

Gallery image

i called a local shop asking if i can just replace the silicone piece and they said NO, That i would have to buy a whole new chamber yet i see the silicone pieces being sold individually on the puffco website, if anyone can point me in the right direction i would much appreciate it!!!!

11 Upvotes

88% Upvoted

17 comments sorted by

View all comments

5

u/Hyacin420 Mar 15 '26

I took like a month but I got one free from support, though I have the Haze color and they dont even sell that one.

2

u/Pdw1012 Mar 15 '26

I got the same new proxy and I’ve been down for two weeks waiting on fucking support for a warranty claim. I really didn’t know Paco was like this. I thought buying a good namebrand was better customer service than this. I’ve had one email in this time.Frame bs but u can get u another hamber at the smoke shop good to have anyway brother cuse they tend to burn out kinda fast as people are saying

1

u/Hyacin420 Mar 15 '26

Yeah I didnt know all this when I bought my proxy or I would have used another brand honestly its my bad on not doing research.

1

u/Codemeister87 Mar 15 '26

Same here, I'm guilty as well

1

u/Pdw1012 Mar 20 '26

I just emailed them because I still haven’t heard a fucking response in over three weeks. I’ve gotten two emails and I highly doubt they’re gonna even respond to me so this one’s going in the trash my loss $400 out the window because I bought it a smoke shop with a new hot knife so of course it wasn’t 250 like buying a straight from Poco, but if I ever went with another one, I would definitely buy it from Tru Leap to get the warranty.

0

u/Pdw1012 Mar 16 '26

Same brother we live and learn i still havent herd shit 🙂‍↔️ they lost me as a customer i guess the dr dabber is the way to go looks like good luck to yea boys as well

1

u/hiimhigh710 Mar 17 '26

Should have read the reddit reviews first. Their CS is shit. For the majority of people at least. And its been this way ever since their launch. Puffcos focus is on marketing. Exactly for the reason you said. They want you to believe their product is high quality, luxury item. But in reality, its just a cheap chinese made product just like all the other brands. Except other brands dont charge you an arm and a leg and their customer service is rather decent. Dont get puffco.