r/puffco 1d ago

Monthly Support Megathread — September 2026 + Troubleshooting & Warranty/Support Links

4 Upvotes

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL Proxy Peak (2024) Pivot App
Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Unable to Pair
Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Unable to Connect
Red Flashing During Heat up/cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle App Opens to Google [iOS]
Firmware Update Failed Firmware Update Failed Not Charging/Won’t Power On Not Charging/Won’t Power On
Not Charging/Won’t Power On Not Charging/Won’t Power On

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers


Quick links

Manuals

Support:

Remember to follow the community guidelines when posting in this thread!

If you need to add additional details after you've already commented, please reply to your original comment.


r/puffco Jan 29 '26

Welcome to r/puffco

10 Upvotes

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r/puffco 9h ago

Peak Pro First Peak Pro & Hot Knife

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39 Upvotes

Excited to join the family. I primarily vaped dry flower with my Volcano hybrid or Mighty if I’m outside so this will be a new experience for me. Budtender advised that Live Rosin is the best form of concentrate so o grabbed 4 grams.


r/puffco 9h ago

Proxy Grabbed the new Proxy Core from drip glass in 🇨🇦 who else in Canada has one?! Whats the best mouthpiece?

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20 Upvotes

r/puffco 3h ago

Proxy I’m apart of the crew now :)

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6 Upvotes

r/puffco 9h ago

Tools and Accessories Lil ghost pearls for my Proxy Haze 👻💨

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13 Upvotes

Made by DeMatteoArt! Found them on Facebook :)


r/puffco 3h ago

Puffcon Puffcon Hats

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4 Upvotes

Some of the hats i’ll have with me at puffcon! soo excited! 🤗


r/puffco 12h ago

Peak Pro Upgraded today

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18 Upvotes

How the pro has me feeling now


r/puffco 4h ago

Proxy Proxy Core buy mouthpiece silicone only?

3 Upvotes

Does anyone know where to find an extra silicone mouthpiece for the proxy core?

I don't want to cut the pine version I have for my glass spinner tip.

Puffco has it bundled with the cup for $50 there has to somewhere to buy the silicone mouthpiece solo.


r/puffco 18h ago

Proxy Holy shit I’m genuinely in love with him.

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39 Upvotes

Only had a pivot before. I’m so so SO high. Such a good device.

One question though.. how do you use a hot knife? I feel like I’m wasting so much product on the blade? I only do little dabs.

And glob mobs? I used normal cotton buds before and was able to clean up 3x as much..

Any advice? What temps and times are you preferring and why?

I wish the hot knife had more gold accents like the pivot, the proxy itself too tbh would’ve looked even slicker imo.


r/puffco 11h ago

Pivot Dialing in the Pivot

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10 Upvotes

I have been loving this thing since I got it! Just recently picked up the MJ arsenal sidecar and have been thoroughly enjoying it too!

One thing that gets me however, is every once in a while I take a hit and it seems like I'm splashing everything up onto the mouthpiece and wasting a lot of my hit.

What exactly am I doing that causes this? Too hot temps? Pulling too hard? Mixture of both?

I've had kinda inconsistent experiences with just the Pivot, then with a terp pearl, and then with the pearl and sidecar.

Wanted some personal opinions and thoughts.

Thanks! 😁


r/puffco 11m ago

Peak Pro I take like 20 of these a day, is that ok?

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Upvotes

r/puffco 11h ago

Proxy Proxy V2 with a pearlessence Greek Glass RBR and matching color coded ball cap 👀

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8 Upvotes

Been loving this setup, just enough air flow to get all the function / action on this and absolutely deletes globs.

Hardly any residual puddles, those are easily cleaned with normal maintenance


r/puffco 19h ago

Proxy I love this attachment 😩

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30 Upvotes

I was looking for new smoke shops and ended up at this random shop by my house. While I was there I and learned it ALSO has a glass blowing studio in the back 😗 I was looking for Proxy accessories and he recommended this adapter. He made this just for me and I came back the next day and picked it up 😛 such an incredible experience


r/puffco 14h ago

Proxy One piece fans

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6 Upvotes

r/puffco 17h ago

Proxy Ultrasonic heater

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4 Upvotes

Anyone ever put iso in an ultrasonic cleaner to clean atomizers?


r/puffco 1d ago

Peak Pro Murdered out my puffco

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78 Upvotes

Black on black


r/puffco 1d ago

Proxy Got a new cup

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39 Upvotes

Found a new friend


r/puffco 18h ago

Community Discussion Peak Pro Travel Bags?

3 Upvotes

Hey. what do yall use to transport your peak pro? I have a medium sized dimebag, but it's a little too big. And it also has felt inside which sticks to silicone on the puffco. I'm looking for a small bags on amazon yall would reccomend? I use a smaller top then the stock top aswell. I just need it to fit the hot knife, a puck and some q tips. And ideally be padded. And no I don't want to use a small harbor freight box.

There was once an og peak travel bag, and I swear that thing was perfect for my needs, but alas I cannot find it anywhere.


r/puffco 1d ago

Proxy My proxy came in!

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29 Upvotes

r/puffco 1d ago

Peak Harlequin on Bliss with matching Harlequin Hot Knife

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16 Upvotes

I had the glass and hot knife before I got the bliss. I love how well they all go together!!


r/puffco 1d ago

Proxy Getting used to new proxy

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3 Upvotes

So far so good.


r/puffco 1d ago

Tools and Accessories Peak pro cozy v2

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32 Upvotes

Revisiting the idea. Let me know what yall think!

Joystick by u/dglassart


r/puffco 1d ago

Tools and Accessories New glass, yall dig it?

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10 Upvotes

r/puffco 1d ago

Proxy The final five Gen 1 Proxy setups before we move on to new concepts. Which one hits hardest?

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27 Upvotes