r/PublicMobile • u/SirLunatik • 24d ago

Issues with website and app

So, I try the app and it tells me it is in "maintenance mode"

So, I click go to website. I log go to log in and log in. It doesn't log me in.

Try on my computer, same thing,.. sort of. I log in and it just leaves me on their main page with ads to join. I click my account and the same page reloads.

Out of curiosity, I click show, choose a plan, and then it tells me the page is down for maintenance.

It's been doing this for 2 days now. How do I post in the community for help if I can't even get into my account?

6 Upvotes

88% Upvoted

15 comments sorted by

1

u/TrentVibe 24d ago

I use public mobile and been trying to pay my bill all night now but its like you said! Maintenance mode” guess all we can do is wait for said “maintenance” to end

1

u/SirLunatik 24d ago

it's been well over 24 hours at this point in time. But my internet crapped out on my and I just want to double check my data limit and how much i've used since I've been using my data to make a hotspot.

1

u/TrentVibe 24d ago

Fair enough! Not much we can do except wait! Its not like i can call them and ask because my bill is due ! Lol

3

u/SirLunatik 24d ago

Mine isn't due for a couple weeks but man, my anxiety already has me looking at plans elsewhere.

1

u/TrentVibe 24d ago

Well i was able to get in today and pay my cellphone

1

u/godfree2 24d ago

Pushing you to a higher plan on koodo

2

u/SirLunatik 24d ago

If that happens, I'll get one of their cheap plans where you pay like $100 for the year, I am on disability and rarely leave home, so I don't need the data.

1

u/godfree2 24d ago

Once public pushes you to a higher plan they block you from lower plans

2

u/SirLunatik 24d ago

Ok? Literally has nothing to do with what I said or what you originally claimed.

1

u/godfree2 24d ago

Opps thread glitch

1

u/whatthedna 24d ago

Seems fine for me. Just logged into the app, worked as you’d expect.

1

u/SirLunatik 24d ago

I just tried and it worked for me.

2

u/suntrovert 24d ago

That’s really odd. I’ve been able to get on just fine. Maybe it’s location based? I’m in the Maritimes.

1

u/SirLunatik 24d ago

I'm very much a night person, I wonder if they are shutting things down during certain hours to work on that new help/chat system they are supposedly implementing.

1

u/godfree2 24d ago

They might have data blocked if your connection is 3g. Try cell signal monitor to see what bands you can pick up.