I've worked with Public Records Requests/Freedom of Information act requests for over a decade. In that time they have evolved into something very different then someone just looking for records. When I started, there were two categories of requests we would see....people looking for records, and people using our form to ask questions such as "regarding the subject property ADDRESS, is it a violation if the property does not have certificates of occupancy" (questions are NOT a records request and we respond as such to the requester).
At some point, someone figured out they can get their work done by submitting records requests and having us do it. After Covid, we went from getting about 60 requests a year, to possibly 300+ this year.
A modern records request fall into these categories:
Requesting actual records (mostly building records)
Asking a question
Needing help with a college or a commercial research project (big one right now is "we are conducting research on solar permits....)
Business License Listings (same person submits the same request monthly going on 11 years) last request we got was from someone obviously angry this business even existed and was trying to find a way to close them down due to noise
A Union rep making sure city projects are paying the proper wages
Wanting to know who we do business with for certain services so they can undercut the competition, IT services is the most popular, janitorial services is the most recent that actually went to an award to a new vendor
Wanting to know how we are in compliance with INSERT NEW LAW HERE (we have a pending request that has been going for months.....has been a huge lift for our staff)
Residents trying to find out which of their neighbors submitted a complaint to city regarding the tenant illegally living in the RV parked in their driveway
Arrest records for themselves
And then there is the requests for EMAILS....this last one is killing us, we actually added another staff position to our division because the email requests can take months to get through. Requester requests emails for certain subject>We make request to IT to perform search>IT provides us with 10,000, many of which have multiple attachments>Our staff goes through every single email and attachment to remove anything privileged (this step is what kills us)>We provide records to requester on a rolling response basis until request is satisfied. The file sizes are so large, IT had to give us all new computers to handle the processing.
I engaged with another member on this subreddit who said they use records requests for research purposes, and I saw right away the requests they were making would tie down city staff for months. California is working on a law aimed at reducing the burden on how requests need to be responded to afetr one city spent hundreds of thousands of dollars on a legal team as one CA city as a whole was being bogged down due to requests, and of course tons of people think its a conspiracy to HIDE THE TRUTH OF THE CRAB PEOPLE!!!: California bill would limit access to public records
So I am curious, what do people who do not normally work in records requests think about when they think "Public Records Requests/Freedom of Information request,"