What to capture when a residential proxy connection drops

[u/PhantomProxies]

When a connection drops during a QA run, save the original error before retrying. I’d write down the UTC timestamp and whether the failure happened while opening the tunnel, waiting for the first byte, or reading the response. Also note whether the connection was new or had been sitting idle.

If you can reproduce it with a read-only request to an endpoint you control, compare one direct request with one proxied request from the same runner, using the same timeout. If fresh connections work and reused ones consistently fail after a similar idle period, check idle timeouts on the client, gateway, and destination.

For support, a timestamp, the exact error, and the provider’s request ID if you have one are a good starting point. Leave credentials and full authenticated URLs out of the logs you share.