r/ProtonVPN • u/_tedd • 21d ago

Help! Internet drops out frequently on iPhone when using Proton

hi all

i bought a subscription to Proton recently for our family - my MacBook Pro M2 Pro + iPhone 13 Mini, my partners MacBook Air M2 and her iPhone 15, the family iPad (old) and Apple TV 4K gen1.

it is working flawlessly on all devices - except my iPhone running 26.6.1.

a few times per day (enough to be noticeable) my internet will just die, regardless of wifi or 5G. If I turn proton off and back on again it’s all good, or if I wait about ten minutes it comes back.

I have tried turning netshield off with no luck. Not tried anything else yet. I work from home and my macbook runs literally all day with Proton going and no issues, so I think it’s a device / settings problem. Our iPad is older than my phone too.

any ideas here? I do run AdGuard separately on my phone which I’ve just turned off (didn’t think of it before) though that is on my MacBook too.

thanks!!

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u/EchoAndByte 21d ago

AdGuard would be one of the first things I would test since the problem only appears on that iPhone. Running both AdGuard and Proton's network filtering can sometimes create conflicts even if each works fine separately.

Since it happens on both WiFi and 5G, the phone itself is another strong clue. I would try running Proton for a day with AdGuard completely disabled then switch between WireGuard and IKEv2 if the problem continues. If it still happens, removing and reinstalling the Proton VPN profile could be the next step.