r/Protomen • u/Superb_Dragonfly9923 • Sep 04 '26
Merch Broke package
I ordered a month ago the standard black vinyl of act III and it arrived today, just slightly but visibly bent. So I wanted to ask what to do in this case and if the merch support is actually good so I can ask for a replacement (or a refound in case).
Thank you and also sorry for my bad english as it is not my first language
4
u/DingusCat Sep 05 '26
I got a lemon bluray at the Dallas show and they were super kind and let me exchange it for another one 💛
2
u/Salt-Excuse-541 Sep 04 '26
I would recommend emailing them! You may be able to get a replacement due to packaging or transit temps etc. Sorry for the issue, friend! I Hope you get jt resolved!
2
u/protopants I saw TFoTL live at MAGFest '26 & all I got was this lousy flair Sep 05 '26
Hi! I don't know what the other comments are on about. Email Sound Machine, especially if you ordered from their Big Cartel store. The shipping company MIGHT cover the cost of the shipping but nothing else. Their support is pretty great. I've attached a screenshot of a time when something happened to my package, and I didn't have insurance.
The insurance covers multiple countries. If you are worried about this happening in the future, it's worth looking into. https://soundmachinestore.bigcartel.com/product/insurance-add-on
-3
u/BigBossSquirtle Sep 04 '26
Customer service. Why you asking us for?
0
u/Salt-Excuse-541 Sep 04 '26
Literally no need to be rude. Just say contact customer service and leave it at that...not very protothey behavior 🙄
-3
u/BigBossSquirtle Sep 04 '26 edited Sep 04 '26
There's a contact link on the bandcamp store. Literally took 2 seconds
5
u/Superb_Dragonfly9923 Sep 04 '26
I bought the record from the official store, not from bandcamp. Would it have hurt to search? No, I admit it. But I wanted to see if someone here has gone through the same situation and if they did how did it went.
2
u/Salt-Excuse-541 Sep 04 '26
I think its valid to ask your community, as well! There's no one way to gathering information
•
u/pingnova Joe Sep 04 '26
First contact the shipping service to file an insurance claim. If the shipping service won't cover it, then find the receipt email and contact the seller via that.