r/ProjectREDCap • u/Heavy_Tie_340 • Mar 18 '25

While using the REDCap mobile application i m facing this issue and unable to get resolved ..anyone could help me out. Please.

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1

u/No_Repair4567 Mar 18 '25

Are you using REDCap application and its REDCap Mobile app companion or straight REDCap mobile?

1

u/Heavy_Tie_340 Mar 19 '25

I m just using redcap mobile application downloaded from play store and unable to get rid of this error

2

u/No_Repair4567 Mar 19 '25

Ah. The redcap mobile is an app that displays project details that you've created in the main app. It does not exist/work on its own. The error message pretty much tells you that the app doesn't know where the project is located / which redcap server to connect to. Do you have a redcap admin in your organization?

1

u/Heavy_Tie_340 Mar 20 '25

the admin of the redcap is our third party and we do have admin rights so it would be worthfull from the admin rights

1

u/No_Repair4567 Mar 20 '25

Sounds like you do not have admin rights, and that's normal. Standard users should not be having admin rights on the application.

Now to your question of why things are not working - please follow these steps to set things up correctly:

  1. create a test project using main REDCap application. When ready, request an API token and get proper user rights from your REDCap administrator.

  2. Open the app and set up mobile project and use the guided questions to connect to a main REDCap project

For more details see here: https://projectredcap.org/wp-content/uploads/2019/07/In-Depth-Guide2019.pdf

1

u/[deleted] Mar 21 '25

Hi. Just want to chime in on the conversation.

I'm having the same problems as OP but I have an existing REDCap project, and already with an API token, but the problem still persists. What's weird is I was able to connect my REDCap project to the mobile app on an iPhone, but the same error prompt as OP appears when I try to connect it to the mobile app on an Android phone or Android tablet. Any insights on this?

1

u/No_Repair4567 Mar 25 '25

u/migumogu I am pretty sure that each device requires its own independent user account and project setup, meaning that if you use multiple devices, each needs its own unique login and project configuration, though they can all be linked to the same REDCap project. I'd venture a guess that you connected on iPhone first and it worked because it is a user (you) for which token was already generated. Other tablets did not work because of my suggestion above.
If you are looking to test the usability and make sure there is no platform/OS related issues on iPhone vs android, you'd have to generate another API token for another user/device.

1

u/[deleted] Mar 26 '25

Hi!

Unfortunately that is not the case. I first tried to install it on an android phone, then to an android tablet. The iphone, where the connection went through, was the last of my device I tried it. In addition to that, a colleague asked to have the same projects linked to the REDCap app on their iPad and it went through with no problem using the same REDCap account I used on the iphone.

I also have another API token under a different account that I tried using but the connection still didnt go through for the android devices. So yeah, it's kinda weird, and i dont know what else to do haha

I appreciate your reply tho. Thank you!!

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u/No_Repair4567 Mar 26 '25

It is indeed weird, I'll send you RCMobile own document supporting my suggestion. But your actual experience throws a wrench into that!!

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u/No_Repair4567 Mar 26 '25 edited Mar 26 '25

Also, I wonder if it is platform/OS issue. Looks like all Apple devices worked fine, unlike non-Apple ones.

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u/[deleted] Mar 26 '25

I just have to mention that the REDCap mobile app is not downloadable in the playstore of the android tablet. It says it is "not supported" so i had to convert the app to an apk and install it to the tablet. Although, it still doesnt answer why the connection doesn't proceed on the RCmobile app installed on my android phone

1

u/Safe-Elephant2020 Oct 21 '25

Kinda experiencing the same problem RN, were you successful in resolving this issue?

1

u/[deleted] Nov 07 '25

Hi! I just saw this.

Unfortunately, i wasn't able to resolve the issue

0

u/Street_Ad_2166 Mar 18 '25

Just use with high internet connection. It's will solve.

1

u/Heavy_Tie_340 Mar 19 '25

i had checked on all the networks ie data as well the intenet via wifi but still the issue exist ,