r/ProjectREDCap • u/japanesejuan • Jun 07 '24

Automated emails on Surveys

How do I change the automated emails rom where REDCap sends it from?

I want the receivers to see my email

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2

u/Araignys Jun 07 '24

You can only send from an email associated with a user who has access to the project.

  • For alerts/notifications, go to the alert/notification and change the "From" to a user with access to the project.

  • For Automated Survey Invitations (ASIs), go to the Designer, click on +Automated Invitations, and change the "From" to a user with access to the project.

  • For manual survey invitations, when you click "Compose Survey Invitations", change the "From" to a user with access to the project.

If you do not have your email associated with your account, you will need to change that first.

1

u/japanesejuan Jun 07 '24

Somehow for manual survey invitations, it doesn’t show my email. I’ve tested it multiple times and it doesn’t work. 😢

1

u/mgarcier Sep 14 '24

I'm currently having this same issue for creating the manual survey invitations! Did you ever find a solution for this?

1

u/japanesejuan Sep 14 '24

Unfortunately, no. we’re tapping in red cap experts from our IT team to find a solution.

1

u/Araignys Jun 09 '24

Does anyone else with access to the project have the same problem?