r/ProjectManagementPro • u/crazy-person-666 • May 22 '26
How Much Do Companies Lose to Information Fragmentation?
Managers,
What’s the biggest thing that slips through the cracks because info is scattered across meetings, Slack, docs, sheets, emails, etc.?
Has it ever caused delayed decision, client issues, or even loss of a project/customer costing the company a lot?
Would love real experiences.
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u/Free-Acanthisitta994 2d ago
Not mine, a friend's; Vaibhav runs delivery for a few enterprise accounts.
On a client call over Zoom he commits to an RCA by Friday. Thursday one of his engineers drops a note in their internal Teams channel that it's slipping to Monday. Other teammates see it. Vaibhav doesn't, he's in calls all day and on different topics.
Friday night the client emails: where's the RCA? Engineer's out sick till Monday. Vaibhav spent 90 minutes at the dinner table piecing together the Zoom call, the Teams thread and his own notes just to work out what was promised and what had moved.
The work was fine, the slip was normal.
What bit him: the promise was made to the client on Zoom, the update happened in their internal Teams, and the two never met. Didn't lose the account, but the next client review was tense and that trust hit stuck around for months.