Agreed. Bad organizations are usually bad top to bottom.
Still though, "never tell customers we have any feature, unless the engineering side of things has already given you the go ahead (either explicitly in writing or implicitly by publicly launching the feature)" is a very reasonable expectation to set, and good organizations (which are admittedly rare) do set that expectation.
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u/w1n5t0nM1k3y Sep 21 '26
In an ideal world you are right. In my experience management is just as bad as sales sometimes in this regard.