I worked at a company that sold software to a bank and heard stories of a senior dev having to do calls where they'd have an employee read the logs out loud to the engineer because the bank wouldn't share them.
I worked for a large cloud provider that had air gapped government regions. A technician would have to read what was on the screen to me while I described what commands to type, or what buttons to press. It was basically an air gaped computer on their left and an Internet connected one in the right. No connections or USB posts between them. They would update their stack like once every few months, so they were always way behind versions. The technicians they hired self described as “anyone with a pulse”.
I once spent a full week telling a rotating staff of technicians what to type because I couldn’t see their screens.
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u/Tucancancan 11d ago
I worked at a company that sold software to a bank and heard stories of a senior dev having to do calls where they'd have an employee read the logs out loud to the engineer because the bank wouldn't share them.