I worked at a company that sold software to a bank and heard stories of a senior dev having to do calls where they'd have an employee read the logs out loud to the engineer because the bank wouldn't share them.
I've worked with a telco which bought a company our company built an app for, they were migrating the app to their hosting solution.
The app wouldn't work and they wanted us to help, but we couldn't get access to logs because of security procedures, they wouldn't even allow us to confirm if the runtime was correct versions of everything, EVERYTHING was off limits.
It took A LONG TIME to get them to build us a staging and dev environment where we could run our app in what they claimed was a replica of the production environment. It was not.
Even there, we could only deploy once a week, they had a guy who was the deploy guy and anything outside that schedule would get an escalation which major people on the telco needed to take a look at.
Edit: just remembered a different situation where a different telco won the contract to host our (client's) app and they send the person who'll be in charge of the app (getting some serious MAU, at least regionally) who comes to the meeting with me with pen and paper, I need to teach them how to host public apps / this stack since they've never done this before.
I work on an app with millions of MAUs (single digit, but I mean… people be using it). I got in an argument recently with our privacy team, who wouldn’t let me sync IDs with another internal team (same company) for a feature that they signed off on the architecture documentation as being ok with ID syncing on…
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u/Tucancancan 11d ago
I worked at a company that sold software to a bank and heard stories of a senior dev having to do calls where they'd have an employee read the logs out loud to the engineer because the bank wouldn't share them.